Shipping policy

Shipping Policy

Truefit Team Co. ships to addresses in the United States. Every order is custom-made, so delivery has three stages: design, production and shipping.

Shipping rates

Shipping is free on every order delivered to a US address. There is no minimum order value, and you will not be charged a shipping fee at checkout.

Where your order comes from

Your jerseys and shorts are produced by our manufacturing partner in China and shipped directly to you. Because each set is made to order, we do not keep finished inventory.

Estimated timeline

Design (before production): after you place your order and pay, we prepare a design proof for you to review. We aim to send the first proof within 1 business day. You may request unlimited free revisions until you approve the final design.
Production: production starts only after you approve the design. Production usually takes 7â€“10 business days.
Shipping: standard international delivery to the United States usually takes 5â€“10 business days after your order leaves the factory.

In total, most orders arrive about 2â€“4 weeks after design approval. These are estimates, not guarantees. Large orders, busy seasons, public holidays, customs inspections and carrier delays can add time. If you have a deadline such as a game or tournament date, tell us when you order and we will do our best to plan around it.

Tracking

When your order ships, we email you a tracking number. Tracking information can take 1â€“3 days to appear after it is issued.

Customs, duties and import taxes

Because orders ship from outside the United States, they pass through US customs. We pay all import duties, tariffs and customs fees on your order, so you will not be asked to pay anything to the carrier or to customs when your parcel arrives. If a carrier or customs agent does ask you for a payment, please contact us through our Contact page before paying and we will sort it out.

Address accuracy

Please check your shipping address carefully before you pay. We cannot change an address after an order has shipped. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, the cost of sending it again is paid by the customer.

Lost, delayed or damaged parcels

If your tracking shows no movement for 10 days, or your parcel arrives damaged, contact us through our Contact page within 15 days of delivery (or of the expected delivery date for a missing parcel) and include your order number and, for damage, photos. We will work with the carrier and, where the fault is ours or the carrierâ€™s, remake or refund the affected items as described in our Refund Policy.